It is important to us that you are satisfied with your BYBROWN purchase. If for some reasons you are not satisfied, you are welcome to return any purchase within 14 days.
Contact us on firstname.lastname@example.org
The shipping costs upon returning the item are free of charge within The European Union on items above €100.
Returns inside of The European Union under €100 are not covered and you are required to organise the return.
Returns outside of The European Union are not covered and you are required to organise the return.
When buying a coat you choose to donate to Join the Pipe, receiving a free water bottle. On returning the coat a donation will already have been made to Join the Pipe on your behalf. This donation of €12 will be deducted from your refund amount.
To return your purchase within The European Union above €100 you are required to:
1. Please email us with the following information: Name, Pickup Address, Phone Number, and Available Pickup Date from Monday to Friday. We will create a free of charge, printable return label for you, which you will receive by email from DHL.
2. Fill in and return the invoice/return paper that you received in the package with your purchase.
3. Please state the reason for the return and whether you would like to exchange the item for a different colour or size or if you would prefer a refund.
4. To be eligible for a return, your item must be unused and in the same condition that you received it in. It must be in the original packaging with the labels attached.
5. As soon as we have received the returned package, we will either exchange the item or give you a refund. The refund payment will be transferred to you in the same method of payment you used for the purchase.
You can find more information in Terms and Conditions.