It is important to us that you are satisfied with your BYBROWN purchase. If for some reasons you are not satisfied, you are welcome to return any purchase within 14 days

The shipping costs upon returning the item are free of charge within Europe. Returns outside of Europe are not covered and you are required to organise the return.

To return your purchase within Europe you are required to: 

1. Please email us with the following information: Name, Pickup Address, Phone Number, and Available Pickup Date from Monday to Friday. We will create a free of charge, printable return label for you, which you will receive by email from DHL.  

2. Fill in and return the invoice/return paper that you received in the package with your purchase.

3. Please state the reason for the return and whether you would like to exchange the item for a different colour or size or if you would prefer a refund.

4. To be eligible for a return, your item must be unused and in the same condition that you received it in. It must be in the original packaging with the labels attached. 

5. As soon as we have received the returned package, we will either exchange the item or give you a refund. The refund payment will be transferred to you in the same method of payment you used for the purchase.

Returns on masks are NOT possible.

You can find more information in Terms and Conditions.