ALL THE SHIPPING COSTS ARE FREE
(Excluding water bottles outside The Netherlands.)
In the Netherlands it will take two working days with PostNL track and trace. (free shipping as letter/brievenbus post could take longer). The rest of Europe may take up to 5 working days and outside Europe may take up to 10 working days.
The shipping costs upon returning the item are free of charge within The European Union on items above €100.
Returns inside of The European Union under €100 are not covered and you are required to organise the return.
Returns on items outside of The European Union and on items below €100 are not covered and you are required to organise the return.
When buying a coat you choose to donate to Join the Pipe, receiving a free water bottle. On returning the coat a donation will already have been made to Join the Pipe on your behalf. This donation of €12 will be deducted from your refund amount.
To return your purchase within Europe (EU) above €100 you are required to:
1. Please email us with the following information: Name, Pickup Address, Phone Number, and Available Pickup Date from Monday to Friday. We will create a free of charge, printable return label for you, which you will receive by email from DHL.
2. Fill in and return the invoice/return paper that you received in the package with your purchase.
3. Please state the reason for the return and whether you would like to exchange the item for a different colour or size or if you would prefer a refund.
4. To be eligible for a return, your item must be unused and in the same condition that you received it in. It must be in the original packaging with the labels attached.
5. As soon as we have received the returned package, we will either exchange the item or give you a refund. The refund payment will be transferred to you in the same method of payment you used for the purchase.
You can find more information in Terms and Conditions.
Yes. BYBROWN coats have a two year guarantee against defects in material and workmanship. If a product has a manufacturing defect we will either repair or replace the coat at our discretion.
Please email us for questions about repairs as we offer this service on a one on one basis. Click here for more information.
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