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FREE WORLDWIDE SHIPPING ABOVE €150.00 EUR FREE WORLDWIDE SHIPPING ON ORDERS ABOVE €150.00 EUR

AFTERCARE

At BYBROWN our business is designing the best products and therefore we stand behind everything we create. We believe in and stand by the quality of craftsmanship and materials in each one, and therefore we guarantee every item made by us. Ultimately, we want to be at your side at every step of the garment’s journey, as we strongly believe in building a trusting relationship with you.

Do you have any questions or requests after your purchase? Let us know and we will do our best to help you out.


RETURN/EXCHANGE
If you decide you do not want the purchase after all, you can return the item to us, with in the specified time limit, and either claim a refund or exchange it for another item. You will be responsible for the shipping costs upon returning the item.
REPAIR
Sometimes something unexpected happens - a zip that might break, or a seam that is coming loose. When customers come back with a damaged product, we always try to repair it. You may send in the item, or come by in person, and get a free repair.