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At BYBROWN our business is designing the best products and therefore we stand behind everything we create. We believe in and stand by the quality of craftsmanship and materials and therefore guarantee every item made by us. Ultimately, we want to be at your side at every step of the garment’s journey, as we strongly believe in building a trusting relationship with you.

Do you have any questions or requests about your purchase? Let us know and we will do our best to help you out.

If for some reason you decide you do not want the purchase after all, you can return the item to us with in the specified time limit and in its original condition. You can then either claim a refund or exchange it for another item. The shipping costs upon returning the item are free of charge within Europe. Returns outside of Europe are not covered by BYBROWN.
Extending the life of a garment is an important aspect of sustainability. Sometimes unexpected things happens, a zip breaks or a seam comes loose. When  customers come back with a damaged product, we always try to repair it. So please send in items for repairs or come by in person.