It is important to us that you are satisfied with your BYBROWN purchase. If for some reasons you are not satisfied, you are welcome to return any purchase within 14 days. No questions asked.
To return your purchase you are required to:
1. Please email us with the following information: Name, pickup address, phone number, and available pickup date. We will create a free of charge return label for you.
2. Fill in and return the invoice/return paper that you received in the package with your purchase.
3. Please state the reason for the return and whether you would like to exchange the item for a different colour or size or whether you would like a refund.
4. To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging with the labels attached.
5. To return, you can mail the item to: Ferdinand Huyckstraat 40, 1061 HW Amsterdam, The Netherlands.
6. The shipping costs upon returning the item will be covered by us.
7. As soon as we have received the returned package, we will exchange a new one for you or give you a refund. The refund payment will be transferred to the same credit card used for purchase.
You can find more information in Terms and Conditions.